At Vivala Beverages, we are committed to delivering your orders efficiently and in perfect condition. This Shipping Policy outlines important details regarding our shipping process, delivery times, charges, and other related matters. Please read it carefully.
1. Order Processing
- Orders are typically processed within 1-2 business days after receiving your order confirmation. Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email with your order details once your order is placed. Another notification will be sent when your order has been shipped.
2. Shipping Methods
We offer various shipping methods depending on your location and the size of the order:
- Standard Shipping: Delivery within 3-7 business days after the order is processed.
- Express Shipping: Delivery within 1-3 business days for urgent orders, subject to availability and additional charges.
We work with reliable third-party courier services to ensure timely delivery.
3. Shipping Charges
Shipping charges are calculated based on the weight of the order, delivery location, and selected shipping method. Shipping costs will be displayed at checkout before you complete your purchase.
- Free Shipping: Free shipping may be offered for orders over a certain value or for promotional events. Please check our website or promotional materials for current offers.
4. Delivery Time
Estimated delivery times depend on your location:
- Local (within city limits): 1-2 business days
- Regional (within the state): 2-4 business days
- National (within the country): 3-7 business days
Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions, strikes, or logistical issues from our courier partners.
5. Shipping Restrictions
- We currently ship to [list of regions/countries]. If your location is not listed, please contact us for more information.
- We do not ship to P.O. Boxes or military addresses.
- Large orders may be subject to special shipping arrangements. For bulk orders, please contact our customer service team for assistance.
6. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number and instructions on how to track your order. You can use this number to monitor your delivery in real time.
7. Damaged or Lost Shipments
- Damaged Shipments: If your order arrives damaged, please notify us within 48 hours of receipt. You may be asked to provide photographs of the damage, and we will arrange for a replacement or refund.
- Lost Shipments: If your order has not arrived within the estimated delivery time, please contact us, and we will assist in tracking your order. If the courier confirms the package is lost, we will issue a replacement or refund.
8. Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address at the time of purchase. If an incorrect address is provided:
- Please notify us as soon as possible. If the order has not yet been shipped, we can update the address.
- If the order has already been shipped, we are not responsible for packages delivered to the wrong address. Additional shipping charges may apply to reship the order to the correct address.
9. International Shipping
At this time, we primarily ship For international orders, please contact our customer service team for more information on availability, shipping rates, and delivery times.
10. Customer Support
If you have any questions or concerns regarding your order, shipping options, or delivery status, feel free to reach out to our customer support team at:
Email: vivalabeverages@gmail.com
Phone: +91 9133343776